frequently asked questions

CONTACT

Need help with an order? Have questions about our products? Email us at hello@sevenspells.co and we'll get back to you in 24-48 business hours.

SHIPPING

Where do you ship?

We currently ship to Canada, the United States, the European Union, The United Kingdom, Australia, and New Zealand.

How long does shipping take?

Canada

Shipping up to 1 - 7 business days.

USA

Shipping up to 3 - 10 business days.

Europe

Shipping up to 5 - 15 business days.

Canvas Shopping Tote Bags: Shipping up to 10 - 30 business days.

UK

Shipping up to 5 - 15 business days.

Canvas Shopping Tote Bags: Shipping up to 10 - 30 business days.

Australia & New Zealand

Shipping up to 10 - 30 business days.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

RETURNS & REFUNDS

What if my products are damaged, or I received the wrong product?

Please contact us within 7 business days of receiving your order at info@sevenspells.co so we can make things right!

Returns

We are not currently accepting returns at this time. Before purchasing we encourage you to refer to the sizing chart on each product's description before placing an order, as we do not offer refunds for incorrect sizes.

CUSTOMS

We would like to inform you that some orders may be subject to customs fees or import duties imposed by your country's customs authorities. These charges are beyond our control as the seller and are solely determined by the customs regulations of your respective country.

Please note that customs policies and fees vary widely from country to country, and we cannot predict or influence these charges. As such, any additional fees incurred are the responsibility of the customer. We recommend contacting your local customs office for more information before placing your order to avoid any unexpected charges.